Returns & Refunds

Contact Support before sending anything back. Include your order number, product name, reason for the request and photographs when an item is damaged or incomplete.

Eligible products should be unused, unassembled and returned with their original parts, manuals and packaging. Products that have been substantially assembled, altered or damaged after delivery might not qualify unless applicable law provides otherwise.

Personalized, made-to-order or final-sale items may not be returnable except when defective or where required by law. Any product-specific exclusion will be shown before purchase.

Report transit damage or missing pieces promptly. Depending on the situation, we may provide replacement parts, exchange the product or offer another appropriate resolution.

Approved refunds are sent to the original payment method after inspection or confirmation. Bank and payment-provider processing times can vary. Original and return shipping costs are handled according to the reason for return and applicable law.

This policy does not limit mandatory consumer rights that apply in your country, state or region. Contact Support if you are unsure how the policy applies to your order.