HELP ALONG THE WAY
A missing piece should never stop the story
Assembly questions, replacement parts and order support—all in one place.
Questions from the workbench
What should I do if a piece is missing?
Use the form below with your order number, model name and missing part code. Our team will confirm the next step.
Are glue and batteries included?
Edit this answer for each market. The current product specification can state whether 3 ml glue, LED parts and AAA batteries are included.
What age is a MOKILOY kit designed for?
Most detailed kits are designed for ages 14+ or for younger makers with adult supervision. Always follow the product-specific label.
Where can I download the manual?
Open the Manual page from the main navigation and choose your product model.
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Tell us what happened
Include your order number, product name and the step you are on so our team can help quickly.