Frequently asked questions
Quick answers about building, manuals, missing pieces, compatibility and orders.
How can we help?
What should I do if a piece is missing or damaged?
Contact Support with your order number, product name, part code and a clear photo. We will review the request and explain the replacement options available.
Where can I download an instruction manual?
Open the Manual page, choose your product model and download the available PDF guide.
Are glue and batteries included?
Contents can vary by product and destination. Check the product page and package list before ordering.
What age are MOKILOY kits designed for?
Most detailed kits are intended for ages 14+ or for younger makers with adult supervision. Follow the age and safety information shown on each product.
Can I connect different MOKILOY houses?
Products marked as connectable are designed to sit together as a street. Check each product description for series compatibility.
How do returns and refunds work?
Review the Returns & Refunds page and contact us before sending anything back. Eligibility depends on the product condition and order details.